SmallBizGenius Analysis

Great Big Canvas is a popular online retailer specializing in customizable canvas prints and framed artwork. Customers consistently praise the company's extensive selection, user-friendly website, and high-quality products, though some report issues with damaged items and occasional shipping delays.

Category Breakdown

Scores based on analysis of 292 recent reviews

Website Experience

8.8/10

Reviewers consistently praise the Great Big Canvas website for its user-friendliness and ease of navigation. Customers appreciate the clear categories, search filters, and the ability to visualize artwork in different sizes and framing options, making the online shopping experience enjoyable and efficient.

30 reviews mention this

Product Quality

8.5/10

Many reviewers express satisfaction with the quality of the canvas prints and framing. Customers highlight the vibrant colors, well-made frames, and secure packaging, indicating that the products generally meet or exceed expectations for online art purchases. Some reviewers specifically mention the quality of the canvas and floating frames.

35 reviews mention this

Selection and Customization

9.0/10

A significant number of reviewers appreciate the extensive selection of artwork available on Great Big Canvas. Customers also value the ability to customize sizes, framing options, and other details, allowing them to find the perfect piece for their specific needs and preferences. The variety of themes and styles is also frequently mentioned.

25 reviews mention this

Shipping and Packaging

7.0/10

While many reviewers commend the secure packaging used by Great Big Canvas, a notable number report issues with damaged items upon arrival. Some customers also mention delays in shipping or discrepancies between the estimated and actual delivery dates. However, many others praise the speed of delivery.

20 reviews mention this

Customer Service

7.8/10

Several reviewers highlight positive experiences with Great Big Canvas customer service, particularly in resolving issues with damaged items. Customers appreciate the quick responses and willingness to send replacements, indicating a commitment to customer satisfaction. However, one reviewer mentioned receiving conflicting emails regarding their order.

10 reviews mention this

Pros & Cons

What Customers Love

Extensive selection of artwork to choose from Mentioned 25x
"Lots of themes to choose from with various sizes offered."
Easy-to-navigate and user-friendly website Mentioned 30x
"Your web site is very clear and easy to follow. Placing my order was easy also."
High-quality canvas prints and framing Mentioned 35x
"The picture colors are vibrant..."
Secure packaging to protect artwork during shipping Mentioned 15x
"Was a little worried when the box came with punctures from the USPS, but the item is so well-packaged, one can tell great care is taken to get the item shipped safely."
Helpful customer service resolves issues quickly Mentioned 10x
"The customer service was incredible. When one of our paintings arrived damaged, they took care of my request quickly and sent a new canvas."

Common Complaints

Occasional reports of damaged items upon arrival Mentioned 12x
"Delivered with one corner separating in the frame and a dime size chip on the front of the frame. Very disappointed in my purchase. Would not recommend."
Some customers experience shipping delays Mentioned 8x
"IF I shop here again, I will NOT pay for the extra shipping, very disappointed."
Artwork may appear pixelated or less vibrant than expected Mentioned 3x
"The framing is done well, but the art is less vibrant than expected, plus it looks super pixelated."
Inconsistent billing or payment issues Mentioned 2x
"I have received no less than 8 emails regarding my order. Some say my order is okay. Some say I need updated payment information."
Shipping costs can be high Mentioned 2x
"Sometimes I wish there was another color choice of matting besides white. I think the cost of your shipping is too much."

Common Questions About Great Big Canvas

Answers derived from customer review patterns

Is Great Big Canvas legit and trustworthy?

Yes, Great Big Canvas appears to be a legitimate online retailer with a strong overall reputation. The vast majority of reviewers report positive experiences with the company's products and services. While some customers have encountered issues with damaged items or shipping delays, these appear to be isolated incidents rather than systemic problems. The company's responsiveness to customer complaints and willingness to provide replacements further support its legitimacy.

Based on 45 reviews

Does Great Big Canvas have good customer service?

Based on the reviews, Great Big Canvas generally provides good customer service. Several reviewers specifically praise the company's responsiveness in resolving issues, particularly with damaged items. Customers appreciate the quick turnaround time in sending replacements and the overall helpfulness of the customer service representatives. However, it's worth noting that a few reviewers have reported negative experiences, such as receiving conflicting emails or experiencing delays in communication.

Based on 10 reviews

Is Great Big Canvas worth it for small business owners?

For small business owners seeking affordable and customizable artwork, Great Big Canvas can be a worthwhile option. The company offers a wide selection of styles, sizes, and framing options to suit various business needs and aesthetics. Many reviewers praise the quality of the canvas prints and the ease of navigating the website. However, it's important to factor in the potential for occasional shipping delays or damaged items, and to carefully review the company's return policy before making a purchase.

Based on 30 reviews

What is Great Big Canvas's return policy like?

The reviews do not provide specific details about Great Big Canvas's return policy. However, several reviewers mention receiving replacements for damaged items, suggesting that the company is willing to address quality issues. It's recommended to visit the Great Big Canvas website or contact their customer service department directly to obtain the most up-to-date information on their return policy.

Based on 0 reviews

How customizable are the art options on Great Big Canvas?

Great Big Canvas offers a high degree of customization for its artwork. Customers can choose from a wide range of sizes, framing options, and canvas types to create a piece that perfectly matches their specific needs and preferences. The ability to select different sizes and framing options is frequently mentioned as a major advantage, allowing customers to tailor the artwork to their space and style.

Based on 25 reviews

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